Frequently Asked Questions
Everything you need to know about shopping with us.
What is AliExpress dropshipping?
AliExpress dropshipping is a business model where you sell products from AliExpress suppliers without holding inventory. When a customer orders, the product ships directly from the supplier to your customer.
How long does shipping take?
Shipping times vary by product and destination, but most orders arrive within 7-21 business days. We provide tracking for all orders.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email. You can track your order on our website or the carrier’s site.
What if my item arrives damaged?
Contact us within 7 days of delivery with photos of the damage. We’ll arrange a replacement or refund as quickly as possible.
Do you offer refunds or returns?
Absolutely! If you’re not satisfied, contact us within 14 days of receiving your order. We’ll guide you through the return or refund process.
How do I contact support?
You can reach our support team via the Contact page. We respond within 24 hours on business days.
Are there any hidden fees?
No hidden fees! All prices are as listed. Shipping costs (if any) are shown at checkout.
Can I cancel or change my order?
Orders can be changed or canceled within 12 hours of purchase. Contact us as soon as possible if you need to make changes.